Frequently asked questions
Can I change or cancel my order?
If you need to make a change to your order, please contact us as soon as possible. We’ll always do our best to help, although once an order has been processed or dispatched, we may no longer be able to amend or cancel it.
Can I order an item that is out of stock?
Some products may become available to pre-order before they return to stock. Where pre-order is available, this will be clearly shown on the product page along with an estimated availability date. Otherwise, you can sign up to be notified when the item is back in stock.
Are light bulbs included with my order?
This depends on the product. Where bulbs are included, this will be stated on the individual product page. We’ll also provide the required bulb type and specification so you can easily find a suitable alternative where needed.
How much does delivery cost?
Delivery options and any applicable charges will be displayed at checkout. Costs may vary depending on the size of your order, your delivery location and the service selected.
When will my order be dispatched?
We aim to prepare and dispatch orders as quickly as possible. Estimated delivery information will be shown during checkout and, once your order has been dispatched, you’ll receive confirmation with tracking details where available.
Can I return an item?
Yes. If you change your mind, you can return eligible items within our stated returns period, provided they are unused and returned in their original condition and packaging. Please see our Returns Policy for full details and any exclusions.